Privacy Policy

Privacy Policy

Introduction

At https://donkey-aromatic-tortilla-chips.chicagotortillachips.com, we are dedicated to protecting your privacy and securing your personal data. This Privacy Policy explains our practices regarding the collection, handling, and use of information about you when you interact with our website, applications, services, and products. Our commitment to privacy is guided by various international regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy covers all aspects of our online presence, including:

Important Note: This policy does not extend to external platforms, apps, or services linked from our website, which have their own privacy notices. Users should review these separately.

Processing Activities

This Privacy Policy becomes relevant when you engage in the following activities:

  • Using our applications and services as an authorized user
  • Visiting any of our websites that reference this Privacy Statement
  • Subscribing to receive communications, such as newsletters, emails, phone calls, or text messages (SMS) from us

Personal Data Collection

We collect several types of personal data, which can include:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Data required for processing transactions, including cardholder name, card number, expiration date, and CVV/CVC code.
  • Financial Information: Bank account details or other financial records for direct payments or refunds.
  • Purchase Information: Items you buy from us, order history, and associated delivery addresses.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information.
  • Location Data: Geographic coordinates and location services data when you use our location-based services.
  • Feedback: Comments, reviews, and responses provided to improve our products and services.
  • Social Media Information: Data from social media platforms when users interact with us through these channels.
  • Product Information: Details about products viewed, added to carts, or purchased on our site.

We obtain this data through direct user input, interactions with our systems, and automated technologies during your use of our services. Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your experience and understand user behavior better. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary Cookies: Ensure the basic functionality of our website and services.
  • Preference Cookies: Remember settings and preferences for personalized experiences.
  • Analytics Cookies: Track aggregated data for analytics purposes, helping us improve our site and services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purpose for collection:

  • Financial transaction data may be retained for up to 7 years due to tax and accounting requirements.
  • Personal information associated with customer accounts is typically kept for as long as the account remains active, or until you request its deletion.
  • Analytics data is usually anonymized and aggregated, and we may retain it indefinitely for analysis purposes.

Once the retention period expires or when you request data removal, we securely delete or anonymize your personal data.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure Data Transmission: Encryption of data during transmission using SSL/TLS protocols.
  • Data Storage Security: Access controls, encryption, and secure cloud storage for sensitive data.
  • Third-Party Processing: Engagement of trusted third-party service providers who adhere to strict data protection standards.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If you believe we have collected such data, please contact us, and we will take steps to delete it.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The ability to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The option to request the deletion of your personal data, under certain circumstances.
  • Restriction: Limiting our use or disclosure of your personal data, again, subject to legal exceptions.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format, and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or lodge a complaint, please contact our privacy team at the details provided below. We will respond within a reasonable timeframe.

Changes to Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated revision date.

Contact Information

For any privacy-related inquiries, requests for data access, corrections, deletions, or if you have questions about this policy, please contact us: